If something has gone wrong, or you simply have a question you cannot answer yourself, we want to hear from you. The contact details for each available channel are listed on this page — use whichever suits you best, and your message will reach a member of our support team directly.

Our team is made up of people who are authorised to handle the full range of account matters: payment queries, bonus disputes, verification issues, technical problems, and anything else that affects your experience with us. You do not need to be escalated through layers of staff for most issues — the person who receives your message can act on it.

Help us resolve your issue in one exchange

The single most useful thing you can do before writing to us is gather the details that let us identify your account and understand the problem without going back and forth. Include your registered username or the e-mail address on your account, a clear description of what happened, and — where relevant — the date and time of the event, the game or transaction involved, and any reference numbers shown on screen. The more precisely you describe the situation, the sooner we can give you a concrete answer rather than a holding reply asking for more information.

Complaints and responsible gambling requests

A standard query and a formal complaint are handled differently, and it is worth knowing the distinction. If you are dissatisfied with how a query has been resolved, you can tell us that you wish to raise a formal complaint. We will acknowledge it, log it separately, and work through it with a defined process rather than treating it as ordinary correspondence. If a complaint remains unresolved after that internal process, you have the right to refer the matter to the relevant external body — details of which are available in our Terms and Conditions.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as priority matters. If you contact us asking to restrict or close your account for responsible gambling reasons, we will act on that request promptly and will not attempt to dissuade you or delay the process. Please state clearly in your message that your request is responsible-gambling related so that it is routed correctly from the outset.

One final point on security: we will never ask you to share your password, your full card number, or any one-time security code via e-mail or chat. If you receive a message claiming to be from us that asks for any of those things, do not respond to it — contact us through the channels listed on this page and let us know. Protecting your account is a shared responsibility, and we take our side of it seriously.

Players based in the United Kingdom are fully supported and welcome to contact us through any of the available channels. Whatever your question or concern, reaching out is always the right first step.