These Terms and Conditions govern your use of Clean Wins, operated by Win Top Ltd under licence number ALSI-202505034-FI2 issued by the Anjouan Gaming Authority. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not accept them, you must not use the site.

Player Eligibility and Account Responsibilities

Clean Wins is open to adult residents of the United Kingdom and other permitted territories. You must be at least 18 years of age to register and play. By creating an account, you confirm that you meet the minimum age requirement and that gambling is lawful in the jurisdiction from which you are accessing the site.

Each player is permitted to hold one account only. Opening duplicate or multiple accounts — whether under your own details or those of another person — is strictly prohibited. We reserve the right to close any additional accounts discovered and to withhold balances associated with them pending investigation.

You are responsible for ensuring that all personal information provided at registration and throughout your time with us is accurate, complete, and kept up to date. We may request supporting documentation to verify your identity, age, or payment details at any point. Failure to provide satisfactory verification may result in account restrictions or closure.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. If you suspect that your account has been accessed without your authorisation, you must notify us through our support channels immediately. We accept no liability for losses arising from unauthorised access where you have failed to keep your credentials secure.

Bonuses, Withdrawals, and Prohibited Conduct

When you activate a bonus, including the 250% Welcome Match up to £2,500, you agree to the specific conditions attached to that offer. The welcome bonus carries a minimum deposit requirement of £20, a 35x wagering requirement applied to the bonus amount, and a maximum permitted bet of £5 per round while a bonus is active. Attempting to circumvent wagering requirements — for example, by placing offsetting bets or exploiting technical errors — constitutes a breach of these terms.

Withdrawals are subject to a minimum amount of £20. We aim to process withdrawal requests within 0–24 hours, though processing times may vary depending on your chosen payment method. We reserve the right to carry out identity and payment verification checks before releasing funds. Withdrawals will only be made to payment methods that have been verified in your name.

We strictly prohibit the following activities: multi-accounting; collusion with other players; use of automated software, bots, or any tool designed to gain an unfair advantage; fraudulent chargebacks; and any form of manipulation of game outcomes. Where we have reasonable grounds to suspect any of the above, we may suspend your account, withhold pending withdrawals, and refer the matter to the relevant authority. We will not be liable to you for losses incurred as a result of account suspension where a breach of these terms has been identified.

We reserve the right to amend these Terms and Conditions at any time. Material changes will be communicated to you in advance where reasonably practicable. Your continued use of Clean Wins following any update constitutes acceptance of the revised terms. If you have a dispute regarding the application of these terms, please contact our support team in the first instance so that we may attempt to resolve the matter directly.